Misk Fragrances
Return & Exchange Policy
At Misk, we are committed to providing high-quality perfumes crafted with exceptional attention to detail. This policy outlines the terms under which refunds may be requested, ensuring full transparency and fairness for all customers.
01
Performance-Based Refund Guarantee
We offer a refund guarantee solely based on performance. If the perfume's longevity or projection does not meet the expected level, you may request a refund or choose another scent.
02
Eligibility for Refund
To qualify for a refund, all of the following conditions must be met:
- The perfume must be in its original condition, free from any damage or misuse.
- The external packaging must be included.
- Opening the bottle for testing purposes is permitted.
- Refund requests must be submitted within 7 days of receiving your order.
03
How to Request a Refund
To submit a refund request, please contact our support team through our official communication channels. Our team will guide you through the process and assist you promptly.
04
Additional Notes
- Refunds will be processed only after the returned item is received and inspected.
- Shipping fees (if any) are non-refundable.
- Any misuse, intentional damage, or missing packaging will void the refund eligibility.